Who it’s for
Businesses that handle onboarding, enquiries, notifications or follow-ups on WhatsApp.
WhatsApp Business Platform
CWARE Connect
CWARE Connect runs your business WhatsApp on Meta’s official WhatsApp Business Platform. It automates routine conversations, gives your team a shared web app for handling chats and links conversations to your business systems.
What it fixes
Staff typing the same replies all day, then copying details from chats into other systems.
Works with
Your CRM, ERP or database, through its API. We check what your system allows before we build anything.
Good fit for
Customer-facing teams with repeatable sales, onboarding or service conversations.
CAPABILITIES
What Connect does.
Capture and onboard in chat
Guide customers through questions and capture the answers directly in your CRM or database. Turn an enquiry into a qualified lead or an onboarded customer without retyping the conversation.
Automate routine support
Handle recurring questions about hours, pricing, order status and statements. Route the conversation to a person when it needs individual attention.
Broadcast and notify
Send targeted campaigns, order updates and account notifications. Support loyalty registrations and follow-ups through the channel your customers already use.
Build customer journeys
Set up multi-step onboarding, payment reminders and post-service feedback. Rules you set drive each step, so nobody has to remember every follow-up.
IN PRACTICE
Official WhatsApp. Fully managed by us.
We build and run everything around Meta’s official platform: contacts, broadcasts, automation, reporting and the links to your records. Your customers just use WhatsApp. Your team works in one place.
See an onboarding example ↗HOW IT WORKS
From first message to follow-up.
- 01
Start a conversation
A customer contacts your business on WhatsApp.
- 02
Apply your rules
Connect answers, asks the next question or passes the chat to a person.
- 03
Update your systems
The details go straight into your CRM or database.
- 04
Follow up
Your team picks it up in the web dashboard.
PRICING
What Connect costs.
From R2 500 excl. VAT per month for each WhatsApp number. The final price depends on the features and integrations you need.
Per WhatsApp number
From R2 500
per month, excl. VAT
The price grows with the features and integrations you add.
COMMON QUESTIONS
Questions about Connect.
Can CWARE Connect integrate WhatsApp with our CRM or ERP?
Yes, if the system has an API we can use. We agree the data, actions and rules with you before we build the connection.
Can we automate customer onboarding?
Yes. Guided questions collect the details in the chat and pass them to your business system.
How much does CWARE Connect cost?
From R2 500 excl. VAT per month per WhatsApp number. Setup, message charges and integrations are quoted separately.
Can a person take over an automated conversation?
Yes. When a chat needs a person, Connect hands it to your team.
WORK WITH CWARE
Start with one number and one process.
Get a CWARE Connect demo ↗Book a 20-minute demo. Bring the question your team answers most often, and we’ll show you how Connect would handle it.