Messaging channel
Meta’s official WhatsApp Business Platform carries every message between your business and your customers.
CWARE Connect
Connect manages contacts, broadcasts, automation and reporting, and passes chats to a person when needed.
Your systems
Connect reads and writes data through your system’s API. We set the permissions, the checks and what happens if a request fails.
An example
A customer gives their details in a guided chat. Connect checks them and passes them to your system, and anything unusual goes to your team.